The game isn't working — what to check first
- Is it Wednesday morning (UTC)? Between 6:30 and about 10:30 UTC there is usually the weekly maintenance. The game disconnects everyone and login doesn't work — an error about not being able to connect to the login server is normal during this time.
- NC notices — the Notice board on the game's website. NC announces every maintenance here and adds "(Completed)" to the title when it's over.
- Official Discord — discord.gg/aion2official (link from the official Launch FAQ). During the EU outage on Oct 8 the news showed up here before it reached the website.
- Steam — the AION 2 news repeat NC's notices a few minutes later.
- X/Twitter — @Aion2Official. They post about new servers and transfers, but usually don't announce maintenance there — use it as an extra source.
There is no official "server status" page — neither on the game's website nor in the PURPLE launcher. "Is it down" websites don't check the servers themselves; they collect player reports and copy NC's notices. If there's no notice and only you can't get in, the problem is more likely on your side (client update, region setting in PURPLE, connection). An account with a temporary security lock isn't a punishment — NC support will help.
Weekly maintenance — when is it?
| Time zone | Start | End (usually) |
|---|---|---|
| UTC | Wednesday 6:30 | about 10:00–10:30 |
| Central Europe (CEST, until Oct 24) | Wednesday 8:30 | about 12:00–12:30 |
| US West (PDT) | Tuesday 23:30 | Wednesday about 3:00–3:30 |
| US East (EDT) | Wednesday 2:30 | about 6:00–6:30 |
| Brazil (BRT) | Wednesday 3:30 | about 7:00–7:30 |
NC gives 11:30 PM PDT / 8:30 CEST in its notices from Oct 7 and Oct 14. Maintenance takes 3.5–4 hours; Asia had a longer window on Oct 7 (5.5 h). The notice usually comes out half a day to a day and a half in advance. NC posts patch notes separately, on the Updates board, usually while maintenance is already running.
Maintenance starts 30 minutes before reset (7:00 UTC), so on Wednesday the daily and weekly reset happens during it. When the servers come back, the counters are already refreshed. If you have weekly entries left, use them on Tuesday evening — you won't make it on Wednesday morning.
Clock change. NC gives times in Pacific and Central European time, and Europe and the US change clocks on different days (Oct 25 and Nov 1). So in UTC the maintenance may move by an hour. NC has announced the next regular maintenances for Oct 21 and Oct 28 (when the server transfer windows close) — we'll check the time on Oct 28 and update the table.
Every maintenance and outage since launch
| Date | Time (UTC) | How long | What happened |
|---|---|---|---|
| Sep 30 | start 13:00 → 14:00 | delayed 2 × 30 min | Early Access start, long queues; compensation: Appearance Change Voucher |
| Oct 1 | 6:00–7:30 | 1.5 h (servers back around 7:20) | emergency maintenance — stuck Hero Quest quests; compensation by mail |
| Oct 5 | 5:00–13:00 | 8 h | commercial launch (changes) |
| Oct 7 | 6:30–10:00 (Asia until 12:00) | 3.5 h, back early (around 9:45) | first weekly maintenance (patch notes) |
| Oct 8 | about 9:35–13:05 | about 3.5 h | cloud provider outage, 21 EU servers (compensation) |
| Oct 9 | 6:30–8:00 | 1.5 h | extra maintenance: server stabilization, +500 Flight Power (news) |
| Oct 11 | about 0:00–0:10 | about 10 min | unstable Yustiel server (Asia), no compensation |
| Oct 13 | 21:00–21:30 | 30 min | platform maintenance — the game worked, only account registration didn't |
| Oct 14 | 6:30–10:30 | 3.5–4 h | weekly: Halloween, Conquerors of the Abyss, shop Odyle Energy purchase limit 4 → 20 per character, Sorcerer and Spiritmaster fixes; server transfers start |
Planned times from NC's notices, actual server returns from mein-mmo's live tickers. For Oct 14 NC planned 4 h, while Game8 gives the end at 10:00 UTC — NC doesn't publish the actual end time.
Compensation — when you get it and how to claim it
Compensation always arrives by in-game mail (no codes). The pattern so far:
- Weekly maintenance gives nothing — Oct 7 and Oct 14 had no compensation.
- For an outage, only the affected servers get something. After the EU outage on Oct 8: a Special Daeva Supply Chest (including 20 × Life Crystal, 10 × Resurrection Spiritstone, 20 × Battle Enhance Scroll, 5 × Odyle Energy) plus 1 day of membership and 1 day of pet auto loot. The days were added automatically, but the chest must be claimed from the mail within 7 days — it was sent on Oct 9, so it's valid until about Oct 16.
- For long queues at the Early Access start there was an Appearance Change Voucher.
- A short outage of a single server (Yustiel, Oct 11) — just an apology.
Reward codes are a separate thing: current Aion 2 codes.
"Full", queues and character creation locks
- A red "Full" next to a server usually doesn't mean the server is overloaded, but that new character creation is locked for that faction. Players on Reddit (Oct 13) saw every Asmodian server in EU marked like this while Elyos characters could still be created; the locks come and go during the day. That's the players' explanation, not NC's, but it matches mein-mmo's launch ticker ("some servers temporarily restrict new character creation") and NC's request to create characters on recommended servers.
- Login queue: when a server is full, players with active membership join a priority queue instead of the general one (NC). It's a privilege, not a guarantee of getting in.
- What to do: create your character on another server in the same region — dungeons are shared across many servers anyway (which server to pick) — or move your character: server transfers run until Oct 28 and are free at the start.
